When a guest enters the 15-10-5 (15 feet eye contact, 10 Smile, 5 Greet) if you are a seasoned concierge you know exactly what they will want, need and their mood. It’s all perception with a tiny bit of judgement. That’s what we do. We assess and make the best choices for you irregardless if you want it or not. We know what you like and then you realize we were right!