Posts tagged with: Concierge

Dead Body Found at an Airbnb Property

For all you traveler’s that are in love with Airbnb keep an eye out at certain places you go. The seven-bedroom, 19th century house with its own swimming pool is located near a forest in the well-off neighborhood of Palaiseau, 12...
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Some Fun Past Complaints in Hospitality

  I love finding old complaints against various employees at hotels. Of course the names and hotel are not mentioned but still the idea is there. In early August Mrs. Highfalutin asked Ms. Whore of Babylon and me to come to Hotel...
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Complaints from Guests are the Best!

I was recently going through some old emails that were buried deep in my email archive and I found a small list of problems my old hotel went through. I’ve changed names, times and such but the original problem is...
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Concierge’s Best Friend, The Bellman

I would have to say one of the best “friends” of the concierge is the bellman or Doorman at the property you work. Some say they would be the enemy as they usually steal the transportation commission you try to...
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What Happens When You Know More Than Your Boss?

  There are a lot of seasoned concierge’s in the world and I ask them what do you do when you have more knowledge then your Chef Concierge? I’m just curious if you stay quiet or does that nagging feeling you...
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“Concierge” the Over Used Term?

Nowadays the word “concierge” is mentioned in almost every facet of the work force. You can have a concierge that assist you at Home Depot, a concierge at a Spa that directs you to the changing room or even a concierge that...
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Concierge and the World of Narcissism

Throughout the years, I’ve noticed that the nicest and most respectable guest to ME is the “Southern Male” who likes to go to steakhouses. They fall in the 40-65 year range and have that amazing drawl and oomph. When they are in...
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15-10-5 Rule of Helpful Judgement

  When a guest enters the 15-10-5 (15 feet eye contact, 10 Smile, 5 Greet) if you are a seasoned concierge you know exactly what they will want, need and their mood. It’s all perception with a tiny bit of judgement....
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Concierge Tip… Be Cautious of the Perk or Freebie

  One concierge tip I can give is be cautious when someone offers you something “free” and says it is a “perk.” No such thing. You are giving a little bit of your soul for the freebie and it’s not...
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Vendor or Not?

  Who is more important… the concierge or the vendor? Does the vendor need the concierge to promote their product or does the concierge need the vendor to aid the guests? My feelings are quite strong with this and I...
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