Who is more important… the concierge or the vendor? Does the vendor need the concierge to promote their product or does the concierge need the vendor to aid the guests? My feelings are quite strong with this and I have to say the concierge is way more important. The vendor NEEDS us to promote their product or eat in their restaurants or go to their shows. Sometimes these vendors, who have been around way too long don’t like to move into the 21st century and think we NEED them way more than we do. We don’t! Trust me! The guests really knows what they want and want us to reconfirm it or not. Sometimes the messenger carries the sword. More on this later.